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Technology and Your Brand

Posted on by lwidmer

Thanks again to Bob Calandra for his insights and advice on how to create value and repeat business in a shaky economy. Again, if you want to pick up his book (and I highly recommend it), you can find it at Amazon.com. One of the book’s tips is “Add Technology to Your Brand.” That begs…

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Keeping Your Freelance Job

Posted on by lwidmer

When good friend and former colleague Bob Calandra told me he was publishing his newest book How to Keep Your Job in a Tough Competitive Market (available at Amazon.com), my first thought was it’s about time. That’s for two reasons: 1) the topic is as timely as it’s ever going to get, and 2) Bob…

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Working for the Weekend

Posted on by lwidmer

Now that I’ve planted that ear worm firmly… Because things were slow, I decided to head off to spend some quality time with the parents, the husband, and the fish I’m about to catch (there’s confidence for you!). And because I made that decision, the work came rolling in. I mean, where last week there…

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Our Business Model is You’re Wrong

Posted on by lwidmer

Thanks to Sid Prince for sending me a link to a Wall Street Journal article that’s a mirror image to my ongoing eFax problem. In the article, Jason Zweig relates his story about a defunct AOL account that had somehow incurred charges. When he received a call from a collection agency, Jason decided to call…

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It’s Raining, It’s Pouring

Posted on by lwidmer

So I took Devon’s advice and decided I’d spend yesterday getting busy on one of my books (actually couldn’t decide which one at first). When I opened the document and started typing, the emails started coming in. First the request from a regular client for more work. Cool. Easy job, quick cash, fast payment. A…

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Branching Out

Posted on by lwidmer

Even though some months are painful to review, I’m glad I do monthly assessments. It’s so much easier to pull myself back on track monthly rather than trying to recoup tons of lost dollars and clients 8 months or so out. So now to the recouping part. My usual methods have fallen flat with just…

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Monthly Assessment – June

Posted on by lwidmer

Oh yes it is that time again. Time for all of us to let the mothballs out of the Excel program and share how the month has been. Want me to start? Where to start? How about at the beginning? Queries –I burned up the bandwidth this month. I put out at least 5 new…

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New Week, New Perspective

Posted on by lwidmer

If I could bottle last week, I’d secure it in indestructible plastic lined with asbestos, wrap it in material fit to withstand nuclear blasts, label it poisonous, and wail it off the tail end of a fast-moving jet from 30,000 feet. Yea, that bad. It seems the conflicts were everywhere. Home life was a lesson…

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The Return of the Low-ballers

Posted on by lwidmer

A Twitter acquaintance got in touch with me recently to get some suggestions/feedback/potential help on a project. He and I hit it off and we were both excited about this potential new project. Then we gave the client the price, which was more than fair and probably a bit on the low side, gauging the…

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Free? Right.

Posted on by lwidmer

On a client project recently I received a file that had to be opened via a program called eFax viewer. How to get this? Simple. Go to the eFax website and download it for free. Okay, I started to, got sidetracked and forgot. Wait! There came an email from the company reminding me to complete…

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  1. Eileen Avatar
    Eileen

    Nail 'em to the wall, Lori! You can also tell your credit card company the charge is fraudulent and they'll take it off the card – you have ample proof.

    Reply
  2. Sid Prince Avatar
    Sid Prince

    Yeah – I use AmEx for online stuff for just this purpose – let them fight the battle with shady companies like this… They remove the charges right away.

    Reminds me of the good old days of trying to cancel an AOL account.

    Good times.

    Sid.

    Reply
  3. Irreverent Freelancer Avatar
    Irreverent Freelancer

    Hmm, something must have seriously changed with eFax. I've had a free fax account with them for years (I think I can receive up to 10 pages per month) and I've never been charged a dime. I hate companies that turn getting out of a free trial into an obstacle course. A free trial should be FREE. Only after it has expired should the option of paying for the service enter the equation. Know what else I hate? Companies that put you on automatic renewal for services then make you jump through hoops to be able to renew it yourself. My virus protection works like that.

    Reply
  4. Katharine Swan Avatar
    Katharine Swan

    Kathy, I was thinking the same thing. I have a free account too. However, since I've changed computers, I'll need to download the software on my netbook. I guess we'll see how that goes…

    Lori, I'm with Eileen. Tell your credit card company the charge is fradulent. And post a complaint on RipOffReport.com, too, for good measure.

    Reply
  5. Paula Avatar
    Paula

    I'm like you Lori – I make notes, take names (and sometimes employee ID numbers), and never back down. Among family and friends I'm known as the Queen of Complaint letters.

    It's amazing how much one well-written and fully-documented complaint letter can accomplish.

    Reply
  6. Lori Avatar
    Lori

    I already disputed the charge, Eileen. To me, it's worth the hassle because it makes eFax go through a similar hassle. If enough people push back, it will end their shady practices.

    Sid, you didn't really have to go into that AOL vortex of Hell, did you? Oh lord, I have a much higher opinion of your strengths now! LOL

    Kathy and Katharine, my coworker who referred me to them was shocked, too. She'd had the same experience you did. But trust me – they're no longer free nor are they congenial.

    Paula, I'm on it. I'm persistent. They don't understand how damned persistent I am. They're about to get the clue!

    Reply
  7. Kirk Petersen Avatar
    Kirk Petersen

    Sounds like you also need to go back to the client and ask them to find a different way of sending you information 🙂

    Reply
  8. Lori Avatar
    Lori

    Already done, Kirk. Like Kathy and Katharine, she had no troubles 6 months ago with them. Times sure change quickly!

    Reply
  9. Paula Avatar
    Paula

    When a situation is bad enough, or is dragged on too long, I will also send a complaint letter after it has been rectified. And as much as i will complain about poor customer service representatives, I will also single out those who took initiative to solve the problem. Part of an effective complaint is being fair.

    Reply
  10. Lori Avatar
    Lori

    I agree, Paula. The complaint has more teeth if you show fairness. Unfortunately, both people I came in contact with recited the same script – first, try convincing the client they signed up for the wrong thing. Second, keep repeating the nonrefundable charge. Third, go back to the client error argument. Rinse. Repeat.

    Reply
  11. Michelle Miles Avatar
    Michelle Miles

    YOU GO GIRL!

    I will never use that company. Not that I ever have, but knowing this I will be sure to put them on my Never list.

    Reply
  12. Wendy Avatar
    Wendy

    I signed up for their free trial about a year or so ago and had no trouble canceling it.

    Also, within the past year; I've heard several people complain about them and their service. Makes me wonder if they got tired of people asking for their money back so they went to "hiding" their real offer instead.

    Reply
  13. Lori Avatar
    Lori

    I'm going, Michelle! LOL

    Wendy, that's what they don't get. If they stated their offer, they'd still get business. Why the cloak-and-dagger? Why the deceptive business practices? People obviously use their service and PAY for it. There's no reason to trick people into losing money. It leads to a very bad reputation, and blog posts alerting others to it. ;))

    Reply
  14. Cheryl B Avatar
    Cheryl B

    What a timely post! (Although I'm sorry it was because of your bad experience, Lori.)

    My new laptop has no fax modem, so I'm considering using a web-based fax service and getting rid of my dedicated fax phone line. This certainly is a good warning against E-fax, just on principle. Anyone have a better recommendation? I'm considering fax.com and unityfax.com.

    Thanks!

    Reply
  15. devonellington Avatar
    devonellington

    Also file a complaint with the local BBB in their area and the credit card company.

    Reply
  16. Lori Avatar
    Lori

    Cheryl, here's what I do – I have a distinctive ring service from my phone company. They give me another number, not another line. When someone dials that number, the phone rings twice instead of once. I know not to pick it up. It costs a fraction of a separate line – I think $5 a month.

    Reply
  17. Cheryl B Avatar
    Cheryl B

    Trouble is, Lori, my fax line is my only land line, so I'm thinking of ditching it altogether. I'm going to investigate what it would save to take that out of my "bundled" internet-cable-phone account and compare that to an Internet fax service. Maybe soon I'll be Tweeting a review of one that delivers what it promises!

    Reply
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