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A “Sorry” State

Posted on February 9, 2012 by lwidmer

I had what I thought was plenty of time yesterday to get two projects completed or close to it. Alas, the best laid plans… Another client project with an even tighter deadline came rolling in, so I had to drop things with longer deadlines to sort it out. Turns out the project ended up being…

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Random Smells

Posted on February 8, 2012 by lwidmer

I had a productive work day yesterday. Since all of Monday’s fires were out, I was able to concentrate on two projects instead of the twelve I was juggling the day before. When I say twelve, I don’t mean twelve clients. I mean twelve separate things that were either part of a larger piece or…

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The Encore Juggling Act

Posted on February 7, 2012 by lwidmer

Some days are like turbo-charged freight trains. That was my day yesterday. Before noon, I’d handled eleven things on my to-do list and scheduled two more for that afternoon. I had a client call, three email updates, four newsletter articles, a press release, a huge file to coordinate and send, and a proofing project to…

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When Looks Matter

Posted on February 6, 2012 by lwidmer

Great weekend again. Too short, of course, but we packed a lot into two and a half days. First the stepdaughter’s birthday party Friday night, which was a lot of fun. Then we spent Saturday going in different directions as he was tied up with her wedding planning and I was busy trying to sort…

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Friday Fun and Frolick

Posted on February 3, 2012 by lwidmer

Let’s just say I’ve worked myself sick this week (and have the nasal congestion to prove it), so I think today’s a good day to slow it down a little. I have some projects to complete, but I’m waiting on a few return calls, so things are stalled until that happens. I fully intend to…

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My Business, Your Business

Posted on February 2, 2012 by lwidmer

Yesterday was a bit of a blur. I was here, but I wasn’t here. I’m working like mad to finish up two rather large projects by tomorrow, so my day was end-to-end work. It felt good. I’ll be done in time, but I’m one who would rather get done early and have some wiggle room…

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Putting the Customer Back into Customer Service

Posted on February 1, 2012 by lwidmer

Happy birthday to my oldest! He’s a handsome, good soul, and the source of his mother’s pride. It never fails. When you can least deal with it, something is going to need to be dealt with. That goes for work and now mattress delivery. I paid for it – the delivery. I scheduled it. I…

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Monthly Assessment: January 2012

Posted on January 31, 2012 by lwidmer

Yesterday was busy, but not as much as I’d expected. I had two phone calls vaporize before they happened. That was probably a good thing because we bought a bed for the guest room and ordering it over the phone meant a week and a half delay. Driving to the store, piling it in the…

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Lace Up the Running Shoes

Posted on January 30, 2012 by lwidmer

Some weekends just outshine others, don’t they? This past weekend was as good as they get. It started a little later on Friday – I was busy answering a distant relative’s ancestry request, which I love, but took some time. I was a little toasted thanks to a lot of creative work and computer time…

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Things That Make My Head Explode Part Seven

Posted on January 27, 2012 by lwidmer

Super excited – I just published my book, Marketing 365, on Smashwords! It was a lot of work, but I think I’ve pulled together some useful advice and strategies for you. Think of them as tip-a-day advice that you can apply right away. To snag your copy, head over to Smashwords. Also, please visit me…

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  1. Sandy Avatar
    Sandy
    January 27, 2012

    Oh Lori, I so feel for you.
    My yesterday went downhill when I finally got around to canceling that pesky charge for ATT long distance service on my land-line. (Seriously, who uses a land-line to make 10-cent-a minute LD calls anymore?). I ended up spending 20 minutes with a pushy off-shore call center guy who spent most of the time trying to get me to buy a "bundle" package, and who, after all that, told me I still had to call my "local service provider" (which according to the bill is the same company!). I started my conversation with the "local" folks by saying "please don't try to sell me anything" and it went a lot more smoothly. It makes my head explode that something that should be so simple ended up eating 1/2 hour of my day.

    Reply
  2. Lori Avatar
    Lori
    January 27, 2012

    Sandy, that's exactly the part the steams me, too. It should be simple. They are there to help us solve problems, yet too often they become a larger problem than the original one.

    Reply
  3. Cathy Miller Avatar
    Cathy Miller
    January 27, 2012

    Must have been something in the air. I had a very frustrating time with a project taking a 360 degree turn on me. It was not what I signed up for so it will mean a new Statement of Work when I have already done two versions…sigh…

    Reply
  4. Angie Ledbetter Avatar
    Angie Ledbetter
    January 27, 2012

    Making my head smoke — too many irons in the fire, but that's how I usually work, and it's better than spinning my wheels.

    Reply
  5. Lori Avatar
    Lori
    January 27, 2012

    Oh, that sounds icky, Cathy. Geez, what a bunch of gear-grinding nonsense!

    Oh Angie, it is SO good to see you here, doll! It's been too long. I'm way overdue for a recipe fix and another chapter of the Ledbetter tales…. 🙂

    Reply
  6. Paula Avatar
    Paula
    January 27, 2012

    My county is making my head go boom. The other day the FINAL DECISION to my property tax protest hearing arrived. Apparently in my county a house surrounded by three foreclosures is worth more per square foot than a similar vintage house a block away where there have been no foreclosures in the same period. Right.

    During the 45 minutes I was at the county office for the meeting, I was sweltering. It was a snowy January day yet none of the employees had on cardigans or extra layers like the rest of us wear to stay warm. So I e-mailed the county board chairman. He didn't reply, but passed my complaint to the facilities manager. She said all county buildings are heated to 71 degrees during office hours. I hit the roof. Doctors' offices and retirement homes probably need to keep the thermostat around 70, but an office? An office paid for with taxpayer dollars? In a county that's been hit harder than most by the economic downturn, no less.

    I'm sorry, but it's inexcusable to keep increasing taxes, saying you're doing everything possible to lower operating costs while cranking the heat in all county offices to 71 degrees.

    My head exploded all right – all over the Letters to the Editor page of one local paper. If the county wants heat, I'll heat it up for them – by means of public opinion.

    A good rule to live by is to use your anger at these things to try to correct them.

    Reply
  7. Jake P Avatar
    Jake P
    January 27, 2012

    Current #headdesk is a pair of physicians WHO WON'T FREAKING CALL ME BACK after repeated voicemail and emails. That. Is. All.

    Reply
  8. Anne Wayman Avatar
    Anne Wayman
    January 27, 2012

    Ah Lori, I hate that sort of thing… my heart goes out to you. Recently I've had three tech support folks who actually knew what they were talking about and treated me like I knew what I was talking about – to different companies – in each case I talked to their supervisors to complement them on their people… was actually almost fun.

    Jake, thanks for #headdesk.

    Reply
  9. Joseph Hayes Avatar
    Joseph Hayes
    January 27, 2012

    I had a "Naveen" with ATT about my Internet service. The young phone sales attendant (customer service? Hah!) took over my screen and then proceeded to ask me the purpose of every program I had installed. Three questions later I told her to get the f*$@ out of my computer.

    Aside from that, a really great week: two new gigs (they called me), a big extra assignment from the magazine, and word that I got a lovely grant from the local arts foundation for a theater project. 2012 is cool.

    Reply
  10. Amelia Ramstead Avatar
    Amelia Ramstead
    January 27, 2012

    I'm fairly disgusted that a reputable brand like National Geographic would be going through Demand. What the hell?

    Reply
  11. allena Avatar
    allena
    January 31, 2012

    Lori, wow to the DS thing. Just wow, wow, wow.

    Now, I was thinking about you today and reminding myself to ask you something. Hmm… goodness knows what…

    Well, I'll email you when it comes. Am catching up on blog reading tonight.

    Reply
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