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The Case of The Rising Interest Rate That Isn’t

Posted on by lwidmer

Victory! Proving once again that you catch more flies with honey than with vinegar, I repeated “Can you help me?” to my bank (the one that was about to raise my interest rates for “nonactivity” in an active checking account), I have prevailed. I was informed by the very same man who first informed me…

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Your Blogging Platform

Posted on by lwidmer

Didn’t know you had one, did you? You may not, actually. It would depend on your purpose each time you sit down to type something into your little corner of cyberspace. Does your stuff have a theme? Should it? Do you feel yourself twisting in the wind a bit, or are your posts a bit…

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Networking is a Two-way Street

Posted on by lwidmer

Over the weekend I did some trimming to my blog roll and to my general philosophy about a few contacts in the writing world. See, I have little problem linking to you if you’re engaging with people who comment, you visit once in a blue moon, or you link back. While linking back to me…

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Random Chum for a Friday

Posted on by lwidmer

I may actually finish this large project I’ve been working on for what seems like months (but has actually been a week and a half). I could conceivably hand it over to the client by Monday. In order to do so, I may – are you sitting down? – work the weekend. Right now I’m…

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October’s Most-Commented

Posted on by lwidmer

Today I’m neck-deep in a huge project, trying to get an article started/finished, and planning to spend some quality time adding to my Nano count. Since I’m busy treading water, I thought now would be a good time to see what had you talking last month: When You’re Out of the Office – Sure, we…

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Grace and Change

Posted on by lwidmer

John McCain is a gracious man. Despite an increasingly negative campaign in the last weeks of the campaigning, he has always been a good person. While he wasn’t able to prove it to enough of the people, McCain has a long career of bipartisan service. His speech last night was typical of what I’ve come…

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Why Technology Bites

Posted on by lwidmer

I spent six hours Monday working my heart out on a client file, carefully saving every ten minutes or so. Went to open the file yesterday – yes, it’s gone. Nowhere to be found. I searched for it. Nope. Every unedited version is there, but not the one I need. I looked in the Temporary…

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Making Change

Posted on by lwidmer

We were up at 5 and at the polls by 5:30. They didn’t open until 7, but we weren’t the only ones there – we were third, fourth, and fifth in line. The earliest was there at 5 waiting. Glad we did, too. By 6:15, all the parking spaces were gone. By 7, they were…

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TGI…W? (A brief political announcement)

Posted on by lwidmer

I’m so excited about tomorrow. The election will be over and we’ll know for sure who our new President will be. But that’s not the main reason. No, I’m excited because tomorrow, all the damned phone calls will STOP. I’m on both the state and the national Do Not Call lists. Apparently, nonprofits and partisan…

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When Clients are Wrong

Posted on by lwidmer

What? you say. Can clients really be wrong when the customer is always right? Uh, yes. Recently I had a situation with a client in which he thought I said one thing when emails clearly showed I had said nothing of the sort. It was obvious there was confusion. What wasn’t obvious, to him at…

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  1. Angie Ledbetter Avatar
    Angie Ledbetter

    Kudos, savvy biz woman. You are a natural born politician. Running for office anytime soon? 🙂

    Reply
  2. Devon Ellington Avatar
    Devon Ellington

    One of the reasons I don’t do most work on the phone, but insist on everything via written word is just that.

    When I do have a phone conversation, I send up an immediate email detailing the conversation, to make sure we’re in agreement.

    Reply
  3. Lori Avatar
    Lori

    Devon, I do the same. However, in this instance, the client interjected something he was certain I’d told him – it was another project he was working on that I wasn’t privy to, and he claimed I’d told him something specific to that project. It’s damn tough to convince them they’re wrong when you have no proof of a conversation that never existed. I know he’s mixed me up with someone else, so I stated my “huh?” as diplomatically as possible.

    Angie, I’d go nowhere near the political arena lest my affiliation with other chocolate addicts becomes a point of contention… ;))

    Reply
  4. Amanda Nicole Avatar
    Amanda Nicole

    Although I have to grit my teeth while doing so, I find taking the high road and avoiding finger pointing is the best policy. As long as you can say that you were professional through and through (and oftentimes the other person can’t say as much about themselves), you’ll come out triumphant in the end. You handled it gracefully!

    Reply
  5. Kimberly Ben Avatar
    Kimberly Ben

    I agree with you, amanda nicole. I had a miscommunication with a client once like that and had to grit my teeth to keep from pointing out the miscommunication really started. I just smiled and made the changes he requested. Then I made sure to communicate by email on all projects from that point on. The lessons we learn…

    Reply
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