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Author: lwidmer

Giving Good Phone

Posted on by lwidmer

Last week I had a call that was expected to take 20 minutes. An hour and a half and several failed attempts to interrupt the talker later, I made excuses and hung up. It was gawd-awful. Worse, the caller was offended when I halted the one-sided conversation. Devon came to my rescue beeping in on…

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Start Cheap, Stay Cheap

Posted on by lwidmer

This is probably not what you want to hear during a shaky economy, but lowering your rates is going to backfire. I was skimming back through my blog posts when I came across this one from 2006. At the time, I’d just had a client whom I’d worked for at a cut rate recommend me…

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A Pain That Gets You Right There

Posted on by lwidmer

I’ve probably mentioned before having a desk chair that had me craving Fridays at 5. What I didn’t tell you is the husband bought me a new one for Christmas – a top-of-the-line Big Girl Chair, with more adjustable settings than Craftmatic could dream up. Happily, I loaded my old chair into my car and…

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Technology That Ticks You Off

Posted on by lwidmer

Perhaps I shouldn’t write when I’m upset, but that I’m upset in the first place is bad, especially since I should be writing instead of being upset. Did I lose you? Stick with me – it gets better. I bought a digital recorder a while back – an Olympus VN-4100PC. Since my old recorder died…

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Discrimination and You

Posted on by lwidmer

Thanks for all the great discussion around the WAHM post last week. I was glad to get such great feedback, and very happy Katharine brought up discrimination issues based on something an HR rep once said to me. She made an excellent point, too. What that HR rep said bordered on discrimination, if not crossed…

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Things That Make You Go “Huh?”

Posted on by lwidmer

This is a totally off-topic post, so pardon the break in our usual writerly discussions. Just some things I’ve been wondering about. Feel free to add your own! Why is it you have to have a Google account to be part of Blogger, but you can’t use your GMail address as a logon? Every time…

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When to Let Go

Posted on by lwidmer

There was a situation recently involving one of my clients and one of their customers. (Facts have been altered to protect those involved, including me.) The customer was considered a difficult sort and the client was scrambling to make her happy. From her first contact with them, she’d laid down the ground rules, which appeared…

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Craving Balance?

Posted on by lwidmer

Good friend and exceptional coach Lisa Gates is offering something you’d be crazy not to snatch up – a free Craving Balance goal-setting teleclass. I said free, as in no money down, no payments ever. Having been fortunate enough to have attended one of Lisa’s coaching sessions, I’m here to tell you this is a…

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Can You Barter For It?

Posted on by lwidmer

Saw a segment on the Today Show yesterday about bartering in a tough economy. Everything from cars to vacations to haircuts to decorating is fair game. As things get tighter, how can we get what we need without spending money? For about 5 years now, I’ve been bartering with web designer Kevin Prutzman (an excellent…

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A Blip on the Work Radar

Posted on by lwidmer

It was more than a little scary to be driving late Sunday night from Manhattan to Philadelphia in a big snowstorm. I’m okay with the snow and driving – I’m not okay with being passed by idiots doing 70-80 when conditions (and warning signs) call for 35 and under. If I die at the hands…

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  1. Devon Ellington Avatar
    Devon Ellington

    Depending on the project, and, frankly, it’s importance in the scheme of the universe, not just the client’s universe, I think “back up writers” might be a little overzealous. If it’s life or death — literally — not figuratively, then yes.

    When I’m set to go off somewhere a day or so before the deadline, I finish the project before the deadline and either send it off early or take it with me and make sure there’s someplace I can send it from wherever I’ll be.

    If deadline day means I have to actually interact with the client in order to meet the deadline — well, snowstorms happen. Illness happens. The deadline set should have a bit of breathing room in it for emergencies.

    Yes, we all try to make reasonable accommodations, and, especially if we haven’t established ourselves thoroughly with a client to prove we’re reliable.

    But really, most of the time, the universe will not stop if we’re delayed by a day. And, if the client IS cutting things that close, there are other issues that need to be addressed in the relationship, in my opinion.

    I think your contingency plan of taking the information “just in case” was perfectly adequate. It’s also your insurance policy — if you hadn’t taken it, you would have been stuck; because you had it with you, you got home.

    Everybody won.

    Reply
  2. Lori Avatar
    Lori

    LOL! Perfect logic, Devon. My careful planning got me home. :))

    I am VERY deadline conscious thanks to my Saturn in Capricorn, and it does make me crazy to even consider missing a deadline. That said, I think it’s time I relax and let the world spin without my worrying if I’m doing my part. 😉

    I’m of the opinion there are no true “writing emergencies.” In most cases, the deadlines are arbitrary and the lack of flexibility is in someone’s head somewhere. It’s writing. It’s not surgery or medical care. If we fail to make the deadline, no one will die.

    Reply
  3. Rebecca Smith Avatar
    Rebecca Smith

    Lori,

    I’m in agreement with both you and Devon.

    Sure, what we do is important, and clients rely on our professionalism and attention to deadlines. But most (if not all) people understand that sometimes things happen that are out of our control. That’s why force majeure clauses exist.

    Glad to hear you made it home safely. Is your stepson an actor?

    Reply
  4. writtenexpressions Avatar
    writtenexpressions

    I’m very deadline-conscious as well, but also very hesitant to turn my work over to somebody else (I guess that’s the flip-side of being anal–I don’t trust somebody else to finish what I started) . . . the only time it’s ever been an issue for me was during Hurricane Ike (never in a million years did I think a category 1 hurricane would hit OHIO) when we were without power for a week and I had a deadline to meet. I ended up going to the library and waiting for two hours to get on one of their computers so I could submit my work on time. I have to assume they would have understood if I hadn’t made it–being a local business they were affected too–and I didn’t get any bonus points for going above and beyond to deliver–but at least I know I did what I could to fulfill my obligation.

    Reply
  5. Stacy Quarty Avatar
    Stacy Quarty

    I think you were amply responsible by taking the contact info. Unforeseeable setbacks can happen. That’s life. If a client can’t be somewhat understanding of natural disasters, they’re probably more trouble than they’re worth.

    Reply
  6. Gabriella F. Avatar
    Gabriella F.

    Hi Lori.

    I had the same experience last New Year’s day driving from Michigan to Chicago. I hunkered down in the middle lane going 45 the whole way–feeling like a granny because some cars were flying by me.

    All I could think was, “You fools. You have no idea how stupid you are. I don’t care if you endanger yourself, but I’ve got a dog in here!” Of course, as I drove, I saw many cars spun out in the ditch, which confirmed I was doing the right thing.

    I felt better, though, when I noticed that a guy had settled in right behind me for about 100 miles, and he also had a dog in his front seat!

    Onto the topic: What we do isn’t life and death. If a client can’t handle a day or two delay because of a factor out of my control, I might as well go back to making big bucks for unreasonable partners at law firms. I’d encounter the same level of grief, but my bank account would be much fatter!

    Reply
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