Thanks for letting us know, Devon.

I need to modify this about Survey Planet — they’ve decided one has to “upgrade” for some of the elements in the survey — only they don’t tell you until you’ve done the whole survey, and then they just tell you the elements won’t show up unless you upgrade. Um, no, thanks. So I’m looking for good survey tools again. Sorry.

Last week I uploaded a file to Otter, but the alert never came that it was ready. After 24 hours, I contacted Otter’s Help Desk, asking if the new terms include a longer wait time. They replied promptly, saying my transcription got stuck, but they would reprocess it. Less than five minutes later it was ready. And they gave me a month of premium service, too! (Sadly, I have nothing left to transcribe right now.) So their customer service is good, too.

Same here, Jake. If I had a ton of transcriptions needed, I’d happily spring for the premium account. I spend that on MS Office every year. It probably saves me two or three billable hours per recording, so I’d save that in under an hour!

Because of the quantity of transcriptions I need and the way that I use them, it was worth getting premium Otter for $99 for the year. Heck, I was spending that sometimes in a single month with Trint!

Having known dozens of people over the years with variants of your name, it’s veeeerry easy to believe. 🙂

One thing I don’t like – mostly because of the topics I cover – is that Otter frequently abbreviates “television” to TV. In direct quotes, I need to be certain which term my source used. Most people wouldn’t noticed which they used, but some people are sticklers.

I’ve noticed it doesn’t record “Uh huh” or “hmm” but catches every “Ok.”

Didn’t realize they’d changed their terms. Luckily, my interviews are typically under 30 minutes, so that’s a relief! Usually toward the end of an interview, people will just repeat what they’ve already said, so a quick listen to the original recording isn’t too difficult.

But honestly, if I needed to pay for this one, I would.

Another Canva fan! I’ll try to get it on the next list then, Sharon. Thank you!

Another vote for Otter. What a great little program that is, isn’t it?

Jake, you should see what it does to insurance terms. Egad! Yes, Paula turned me on to Otter, and I loved it instantly. Truth is I’d pay for it if I had to. It saves that much of my time.

I hear you on the name — believe it or not, I get a dozen different misspellings of my FIRST name!

Otter recently changed its terms, so recordings have to be under 30 minutes for the free account. A friend just breaks her longer interviews into separate recordings. Bingo!

I think they recently added things to help improve the AI – you can input special terms and things.

The funny part: When my dog barks, the transcript is blank.