Comments on: No-nonsense Guide to Freelance Client Project Success

By: lwidmer

lwidmer — Mon, 18 Mar 2019 19:02:05 +0000

In reply to Sharon Hurley Hall. That's probably true, Sharon. Amazing how we writers think alike at times. ;)

By: Sharon Hurley Hall

Sharon Hurley Hall — Mon, 18 Mar 2019 18:11:58 +0000

In reply to lwidmer. Could be up to quads by now, Lori. :D

By: lwidmer

lwidmer — Mon, 18 Mar 2019 16:43:54 +0000

In reply to Devon Ellington.

“In disputes, he who has the most documentation usually wins.”

That should be a bumper sticker. 🙂 Totally agree.

Yep, we’re on the same page again. And like Sharon, I think we’re turning out to be twins (or triplets, right Sharon?). I do the bullet-point follow-up email when I don’t know the client well or haven’t worked with them before. And I ask for confirmation. If they don’t say “Yes, that’s right” I wait until they do.

By: Sharon Hurley Hall

Sharon Hurley Hall — Mon, 18 Mar 2019 16:34:09 +0000

In reply to Devon Ellington. Devon, you're going to have to be another of my twins (like Cathy and others on occasion). I avoid the phone and summarize any calls immediately while the info is fresh. It definitely avoids trouble later.

By: Devon Ellington

Devon Ellington — Mon, 18 Mar 2019 15:22:24 +0000

As you know, I loathe the phone and do very little by phone. I want everything in writing. Especially because of the substandard work argument.

On the rare occasions when I do anything by phone, I take notes, write up a post-phone call email and send it off right away, making sure we understood the words the same way.

And I request a response in writing.

In disputes, he who has the most documentation usually wins.