Comments on: 7 Ways to Resolve Writing Client Problems https://wordsonpageblog.com/2014/01/7-ways-to-resolve-writing-clien.html a freelance writing resource. Tue, 28 Jan 2014 11:54:49 +0000 hourly 1 By: Jenn Mattern https://wordsonpageblog.com/2014/01/7-ways-to-resolve-writing-clien.html#comment-12708 Tue, 28 Jan 2014 11:54:49 +0000 http://loriwidmer.com/wordsonpage/index.php/2014/01/7-ways-to-resolve-writing-clien.html/#comment-12708 Timely post Lori! Hubby and I were just having a conversation about tactfully dealing with a "who's right / who's wrong" issue in his business the other day.

In this case one of the client's marketing people started expressing his discontent about a development project not being finished yet. The problem? They blew it early on by having him reserve time for their project and then jerking him around because they didn't sort things out with another contractor.

So, um, yeah. It's going to be finished later than you hoped when you delay him by weeks because you have to have someone else move everything to your new server first, and you didn't give that person a set deadline. And now they get to wait until he can squeeze the in again because he already had other contract work lined up, which they knew. Ugh.

He's too tactful to put the marketing guy in his place though. Thankfully it's not who he normally works with with that client.

]]> By: Lori Widmer https://wordsonpageblog.com/2014/01/7-ways-to-resolve-writing-clien.html#comment-12702 Wed, 22 Jan 2014 19:05:02 +0000 http://loriwidmer.com/wordsonpage/index.php/2014/01/7-ways-to-resolve-writing-clien.html/#comment-12702 I've had to do both, Cathy. Once I wrote a fantastic article…only it was on the wrong topic. It took me two days of hellish work, but I gave them what they'd ordered. Dumb mistake on my part. And I've said goodbye to clients who didn't want me to fix things, but just wanted to move on.

We just have to remain professional about it. Pointing fingers and getting all heated isn't professional. It's a clear sign to the client that you're the wrong writer.

]]> By: Cathy Miller https://wordsonpageblog.com/2014/01/7-ways-to-resolve-writing-clien.html#comment-12701 Wed, 22 Jan 2014 18:47:21 +0000 http://loriwidmer.com/wordsonpage/index.php/2014/01/7-ways-to-resolve-writing-clien.html/#comment-12701 The bottom line is fix it. That may mean revisions you hadn't planned on. Depending on the situation, I may or may not charge additional. For example, once I did almost a complete revision on a white paper for a long-time client. No small task. It was the first time we had a pretty big disconnect. I think it was in part that they were not as available to give me the data I needed. But, I also recognize that I have a tendency to take the ball and run with material I am more familiar with. Something corporate bosses loved, but may not always be the path to take in freelancing.

You are right, Lori. Finding fault accomplishes nothing. Just fix it. Even if that means parting ways.

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