Comments on: Many Points of Contact

By: Lori

Lori — Wed, 25 May 2011 19:39:11 +0000

Ashley, I like in-person, too. It's tough and I get to do it so rarely, but I really enjoy that personal connection. Oddly, Twitter gives me a pretty good substitute. :) Hand-written notes are wonderful - they're so rare anymore that it feels like a novelty!

Devon, I agree. Contact beyond work is so important. You've sold me on the power of postcards.

By: Devon Ellington

Devon Ellington — Wed, 25 May 2011 19:34:41 +0000

I love using postcards. I'm a big believer in handwritten cards for the Yuletide season, too, just saying, "Hope you had a great year & that next year is even better -- thinking of you!"

While a lot of the actual work is done electronically, as both a customer and a provider, I like regular contact via post.

By: Ashley

Ashley — Wed, 25 May 2011 17:29:40 +0000

I always like meeting in person because I feel like I show my best self that way. Of That's probably the most difficult way, though – catching people when they have free time, and of course, proximity. But following up afterwards is much easier for me. I send a nice hand-written note and a business card if it was more of a casual meeting, letting them know what I do and how I could help them. Sometimes I also follow up with a phone call if I get the impression that's a good form of communication for them. I think evaluating people and being perceptive to their needs is very important – both when offering your services and methods of follow up. Not every form is good for every client. And they appreciate it when you treat them individually.