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	<title>
	Comments on: Working Like a Pro	</title>
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	<description>a freelance writing resource.</description>
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		<title>
		By: Lori		</title>
		<link>https://wordsonpageblog.com/2009/10/working-like-pro.html#comment-3998</link>

		<dc:creator><![CDATA[Lori]]></dc:creator>
		<pubDate>Fri, 30 Oct 2009 14:08:20 +0000</pubDate>
		<guid isPermaLink="false">http://loriwidmer.com/wordsonpage/index.php/2009/10/working-like-pro.html/#comment-3998</guid>

					<description><![CDATA[Oh Paula, I have been on that side of it! I had a guy whose call should&#039;ve been 15 minutes. An hour and a half later, I was still waiting for an opportunity to cut in! It taught me that rudeness (and that&#039;s what a serial talker exhibits) should be met in kind. I now just talk right over them and tell them we&#039;re off track. But that first time was tough!&lt;br /&gt;&lt;br /&gt;My computer hears a lot too, Wendy. ;)]]></description>
			<content:encoded><![CDATA[<p>Oh Paula, I have been on that side of it! I had a guy whose call should&#39;ve been 15 minutes. An hour and a half later, I was still waiting for an opportunity to cut in! It taught me that rudeness (and that&#39;s what a serial talker exhibits) should be met in kind. I now just talk right over them and tell them we&#39;re off track. But that first time was tough!</p>
<p>My computer hears a lot too, Wendy. 😉</p>
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		<title>
		By: Wendy J.		</title>
		<link>https://wordsonpageblog.com/2009/10/working-like-pro.html#comment-3996</link>

		<dc:creator><![CDATA[Wendy J.]]></dc:creator>
		<pubDate>Fri, 30 Oct 2009 10:00:33 +0000</pubDate>
		<guid isPermaLink="false">http://loriwidmer.com/wordsonpage/index.php/2009/10/working-like-pro.html/#comment-3996</guid>

					<description><![CDATA[Oops. You could hear me? Sorry about that. Well, for the record, that wasn&#039;t about a client; that was just my computer.]]></description>
			<content:encoded><![CDATA[<p>Oops. You could hear me? Sorry about that. Well, for the record, that wasn&#39;t about a client; that was just my computer.</p>
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		<title>
		By: Paula		</title>
		<link>https://wordsonpageblog.com/2009/10/working-like-pro.html#comment-3995</link>

		<dc:creator><![CDATA[Paula]]></dc:creator>
		<pubDate>Thu, 29 Oct 2009 22:23:10 +0000</pubDate>
		<guid isPermaLink="false">http://loriwidmer.com/wordsonpage/index.php/2009/10/working-like-pro.html/#comment-3995</guid>

					<description><![CDATA[Well, I was dubbed &#034;Patient Paula&#034; as a baby (I understand I didn&#039;t fuss or cry, I just quietly waited for people to come pick me up and play with me). The name stuck.&lt;br /&gt;&lt;br /&gt;Oh Lori, if only you know how many times I tried to cut in and get back on topic or move on to the next question. She either didn&#039;t hear me or simply ignored me. She never stopped yapping and talked right over me. I did lose my patience, but didn&#039;t make it too obvious.&lt;br /&gt;&lt;br /&gt;Luckily I stuck to my guns, because a day or two later, the editor e-mailed saying he&#039;d just learned another new writer had let a source read his article before submitting it. The editor said he&#039;d asked that writer, &#034;So who are you working for? The magazine? Or your source?&#034; (I hadn&#039;t even mentioned Ms. Pushypants to the editor, either.) He did say showing quotes were okay, if the source insisted.&lt;br /&gt;&lt;br /&gt;But yeah, that woman is off my reliable source list.&lt;br /&gt;&lt;br /&gt;My graphic-designer sister had a fiasco recently. A 20-year client had a rush job just before my sister was set to leave the country. They knew she wanted to finish their 36-page booklet before she left, since it had to be at the printer two days after her return. She only had 6-pages of info, and they actually told her she could work on the plane. So lugged her laptop on a getaway vacation...and you guessed it. They didn&#039;t even send her the information she needed! It was supposed to be at the printer last Thursday, but they didn&#039;t get her the rest of the information in time, so she had to work all weekend to get it done Monday. Yes, she charged a very stiff &#034;nuisance fee.&#034;]]></description>
			<content:encoded><![CDATA[<p>Well, I was dubbed &quot;Patient Paula&quot; as a baby (I understand I didn&#39;t fuss or cry, I just quietly waited for people to come pick me up and play with me). The name stuck.</p>
<p>Oh Lori, if only you know how many times I tried to cut in and get back on topic or move on to the next question. She either didn&#39;t hear me or simply ignored me. She never stopped yapping and talked right over me. I did lose my patience, but didn&#39;t make it too obvious.</p>
<p>Luckily I stuck to my guns, because a day or two later, the editor e-mailed saying he&#39;d just learned another new writer had let a source read his article before submitting it. The editor said he&#39;d asked that writer, &quot;So who are you working for? The magazine? Or your source?&quot; (I hadn&#39;t even mentioned Ms. Pushypants to the editor, either.) He did say showing quotes were okay, if the source insisted.</p>
<p>But yeah, that woman is off my reliable source list.</p>
<p>My graphic-designer sister had a fiasco recently. A 20-year client had a rush job just before my sister was set to leave the country. They knew she wanted to finish their 36-page booklet before she left, since it had to be at the printer two days after her return. She only had 6-pages of info, and they actually told her she could work on the plane. So lugged her laptop on a getaway vacation&#8230;and you guessed it. They didn&#39;t even send her the information she needed! It was supposed to be at the printer last Thursday, but they didn&#39;t get her the rest of the information in time, so she had to work all weekend to get it done Monday. Yes, she charged a very stiff &quot;nuisance fee.&quot;</p>
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		By: Gabriella F.		</title>
		<link>https://wordsonpageblog.com/2009/10/working-like-pro.html#comment-3994</link>

		<dc:creator><![CDATA[Gabriella F.]]></dc:creator>
		<pubDate>Thu, 29 Oct 2009 18:29:13 +0000</pubDate>
		<guid isPermaLink="false">http://loriwidmer.com/wordsonpage/index.php/2009/10/working-like-pro.html/#comment-3994</guid>

					<description><![CDATA[Paula, I agree with Lori on two things. One, you&#039;re waaaay more patient than I am! I envy your patience! Wish I had it sometimes!&lt;br /&gt;&lt;br /&gt;I also agree with Lori on the quotes. When people ask to review quotes, I say that every publication I work for has a different policy, and I&#039;ll pass that request onto the editor. Honestly, I think some people think they can bully the reporter, but they&#039;d never make the same request of the editor.]]></description>
			<content:encoded><![CDATA[<p>Paula, I agree with Lori on two things. One, you&#39;re waaaay more patient than I am! I envy your patience! Wish I had it sometimes!</p>
<p>I also agree with Lori on the quotes. When people ask to review quotes, I say that every publication I work for has a different policy, and I&#39;ll pass that request onto the editor. Honestly, I think some people think they can bully the reporter, but they&#39;d never make the same request of the editor.</p>
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		<title>
		By: Lori		</title>
		<link>https://wordsonpageblog.com/2009/10/working-like-pro.html#comment-3993</link>

		<dc:creator><![CDATA[Lori]]></dc:creator>
		<pubDate>Thu, 29 Oct 2009 17:18:48 +0000</pubDate>
		<guid isPermaLink="false">http://loriwidmer.com/wordsonpage/index.php/2009/10/working-like-pro.html/#comment-3993</guid>

					<description><![CDATA[Eileen, depending on what the problem is, there are a number of ways to deal with it. I have one client who sends multiple &#034;urgent&#034; emails in the span of a few minutes. For that client, I let the situation sit. I&#039;ve found that feeding the urgency creates more of it. Since the issues are usually misunderstandings on the other side, I know eventually that light bulb will come on and all will be well. If it were an actual issue, I&#039;d deal with it immediately.&lt;br /&gt;&lt;br /&gt;The tardiness is habitual with a few clients. I&#039;m okay with that as long as they pay for my time. If they don&#039;t want to, they can show up when they first promised. They hold the key to solving that little dilemma.&lt;br /&gt;&lt;br /&gt;Wendy, I hear you! Literally. Stop screaming at your monitor, woman. It&#039;s disturbing the peace. ;))]]></description>
			<content:encoded><![CDATA[<p>Eileen, depending on what the problem is, there are a number of ways to deal with it. I have one client who sends multiple &quot;urgent&quot; emails in the span of a few minutes. For that client, I let the situation sit. I&#39;ve found that feeding the urgency creates more of it. Since the issues are usually misunderstandings on the other side, I know eventually that light bulb will come on and all will be well. If it were an actual issue, I&#39;d deal with it immediately.</p>
<p>The tardiness is habitual with a few clients. I&#39;m okay with that as long as they pay for my time. If they don&#39;t want to, they can show up when they first promised. They hold the key to solving that little dilemma.</p>
<p>Wendy, I hear you! Literally. Stop screaming at your monitor, woman. It&#39;s disturbing the peace. ;))</p>
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		<title>
		By: Lori		</title>
		<link>https://wordsonpageblog.com/2009/10/working-like-pro.html#comment-3992</link>

		<dc:creator><![CDATA[Lori]]></dc:creator>
		<pubDate>Thu, 29 Oct 2009 17:14:58 +0000</pubDate>
		<guid isPermaLink="false">http://loriwidmer.com/wordsonpage/index.php/2009/10/working-like-pro.html/#comment-3992</guid>

					<description><![CDATA[Oh Paula, you have infinitely more patience than that woman deserved! I&#039;ve learned that for serial talkers, just cut in and tell them you have another call in a few minutes, so you have to stay on topic. Seriously. They can get as upset as they like - they&#039;re wasting time.&lt;br /&gt;&lt;br /&gt;As to her asking to be your new editor, amen that you didn&#039;t let her. No one beyond your editor has the right to allow that. I always tell them to take it up with the editor, not me. Usually giving them quotes is enough, but when they insist, I bump it up to the boss immediately.&lt;br /&gt;&lt;br /&gt;Obviously, this is a woman who doesn&#039;t value your time or respect boundaries. I&#039;d never use her as a source again. Like that woman who called me Saturday afternoon during my daughter&#039;s graduation party, she doesn&#039;t get it. Life goes on beyond her own orbit.]]></description>
			<content:encoded><![CDATA[<p>Oh Paula, you have infinitely more patience than that woman deserved! I&#39;ve learned that for serial talkers, just cut in and tell them you have another call in a few minutes, so you have to stay on topic. Seriously. They can get as upset as they like &#8211; they&#39;re wasting time.</p>
<p>As to her asking to be your new editor, amen that you didn&#39;t let her. No one beyond your editor has the right to allow that. I always tell them to take it up with the editor, not me. Usually giving them quotes is enough, but when they insist, I bump it up to the boss immediately.</p>
<p>Obviously, this is a woman who doesn&#39;t value your time or respect boundaries. I&#39;d never use her as a source again. Like that woman who called me Saturday afternoon during my daughter&#39;s graduation party, she doesn&#39;t get it. Life goes on beyond her own orbit.</p>
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		<title>
		By: Paula		</title>
		<link>https://wordsonpageblog.com/2009/10/working-like-pro.html#comment-3991</link>

		<dc:creator><![CDATA[Paula]]></dc:creator>
		<pubDate>Thu, 29 Oct 2009 16:08:45 +0000</pubDate>
		<guid isPermaLink="false">http://loriwidmer.com/wordsonpage/index.php/2009/10/working-like-pro.html/#comment-3991</guid>

					<description><![CDATA[Your best move, Lori, was asking if things were okay and understanding that there might be a good reason for the client missing the meetings - no matter how unlikely. I always try to give people the benefit of the doubt, but every now and then there are THOSE people, like...&lt;br /&gt;&lt;br /&gt;A showbiz exec who was a key interview for an article for a new-to-me magazine arranged to call me at 6PM my time, well aware that I&#039;m two hours ahead. She called a few minutes earlier to say she had some papers to send out, but she&#039;d call right back. An hour later, she called. I&#039;d already been on the clock 11 hours by then, and was beyond hungry. Instead of respecting my time, she went on for a good 15 minutes telling me how busy she was. She had no respect for my time.&lt;br /&gt;&lt;br /&gt;I only had three or four questions, so I figured we&#039;d be done in 15 or 20 minutes. But she talked so much - and so fast - that I was unable to get her back on topic. When I tried to get a word in, she talked right over me. So I started reminding myself that I could gloss over most of her ramblings when I transcribed. Then she asked to read the article before I sent it in! I said that was NOT allowed. She seemed shocked, and said she&#039;d been badly misquoted by another publication (which I also write for, so I know how meticulous they are with quotes). When that didn&#039;t work on me, she started bashing the editor of the magazine I was writing the article for! I said I MIGHT be able to send her quotes for her approval. She reluctantly agreed. The whole time I was thinking, &#034;If you thought before you spoke, maybe you wouldn&#039;t be &#039;misquoted&#039; all the time!&#034;&lt;br /&gt;&lt;br /&gt;As soon as I finished transcribing, I e-mailed her the quotes and left a voicemail saying I&#039;d sent them, and asking her to reply via e-mail (she&#039;d said something about texting, which I am so not going to do with 500+ words worth of quotes and a cell phone with a numerical key pad). I said I would be unavailable by phone that evening.&lt;br /&gt;&lt;br /&gt;My phone rang at 10:15 PM, well past even west coast office hours. I answered, assuming it was a friend calling me back. Nope. It was the interviewee. She hadn&#039;t even opened the e-mail! She was asking what my &#034;real&#034; deadline was. In the e-mail I&#039;d told her it was end of my business day, Thursday. She said, &#034;Oh, so that&#039;s really  4:00 Friday.&#034; I said, &#034;No - I&#039;ll need all day Friday to write the article.&#034; She said, &#034;You haven&#039;t written it? How am I supposed to read it if you haven&#039;t written it?&#034; I reminded her I was not allowed to show her the article, just her quotes, and pointed out that it wouldn&#039;t be practical to write an article around those quotes if she decided to change or delete them. Then I asked about her title - which my editor apparently did have wrong in the past. I said I didn&#039;t want to trust the information the editor had, so I wanted her to tell me the exact title she wanted me to use. She said, &#034;But I sent it to you three weeks ago!&#034; Um, the first time I&#039;d ever even heard of her was about about 10 days earlier, so how could she have sent me anything  before then? To that, I simply replied, &#034;You must have sent that to someone on staff. I&#039;d prefer to get the information directly from you, since you said they got it wrong in the past.&#034;&lt;br /&gt;&lt;br /&gt;The next morning I found her e-mail with only a few very minor changes. Thank goodness. Of course, the article hasn&#039;t run yet, so who knows how she&#039;ll react once its in print?]]></description>
			<content:encoded><![CDATA[<p>Your best move, Lori, was asking if things were okay and understanding that there might be a good reason for the client missing the meetings &#8211; no matter how unlikely. I always try to give people the benefit of the doubt, but every now and then there are THOSE people, like&#8230;</p>
<p>A showbiz exec who was a key interview for an article for a new-to-me magazine arranged to call me at 6PM my time, well aware that I&#39;m two hours ahead. She called a few minutes earlier to say she had some papers to send out, but she&#39;d call right back. An hour later, she called. I&#39;d already been on the clock 11 hours by then, and was beyond hungry. Instead of respecting my time, she went on for a good 15 minutes telling me how busy she was. She had no respect for my time.</p>
<p>I only had three or four questions, so I figured we&#39;d be done in 15 or 20 minutes. But she talked so much &#8211; and so fast &#8211; that I was unable to get her back on topic. When I tried to get a word in, she talked right over me. So I started reminding myself that I could gloss over most of her ramblings when I transcribed. Then she asked to read the article before I sent it in! I said that was NOT allowed. She seemed shocked, and said she&#39;d been badly misquoted by another publication (which I also write for, so I know how meticulous they are with quotes). When that didn&#39;t work on me, she started bashing the editor of the magazine I was writing the article for! I said I MIGHT be able to send her quotes for her approval. She reluctantly agreed. The whole time I was thinking, &quot;If you thought before you spoke, maybe you wouldn&#39;t be &#39;misquoted&#39; all the time!&quot;</p>
<p>As soon as I finished transcribing, I e-mailed her the quotes and left a voicemail saying I&#39;d sent them, and asking her to reply via e-mail (she&#39;d said something about texting, which I am so not going to do with 500+ words worth of quotes and a cell phone with a numerical key pad). I said I would be unavailable by phone that evening.</p>
<p>My phone rang at 10:15 PM, well past even west coast office hours. I answered, assuming it was a friend calling me back. Nope. It was the interviewee. She hadn&#39;t even opened the e-mail! She was asking what my &quot;real&quot; deadline was. In the e-mail I&#39;d told her it was end of my business day, Thursday. She said, &quot;Oh, so that&#39;s really  4:00 Friday.&quot; I said, &quot;No &#8211; I&#39;ll need all day Friday to write the article.&quot; She said, &quot;You haven&#39;t written it? How am I supposed to read it if you haven&#39;t written it?&quot; I reminded her I was not allowed to show her the article, just her quotes, and pointed out that it wouldn&#39;t be practical to write an article around those quotes if she decided to change or delete them. Then I asked about her title &#8211; which my editor apparently did have wrong in the past. I said I didn&#39;t want to trust the information the editor had, so I wanted her to tell me the exact title she wanted me to use. She said, &quot;But I sent it to you three weeks ago!&quot; Um, the first time I&#39;d ever even heard of her was about about 10 days earlier, so how could she have sent me anything  before then? To that, I simply replied, &quot;You must have sent that to someone on staff. I&#39;d prefer to get the information directly from you, since you said they got it wrong in the past.&quot;</p>
<p>The next morning I found her e-mail with only a few very minor changes. Thank goodness. Of course, the article hasn&#39;t run yet, so who knows how she&#39;ll react once its in print?</p>
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		<title>
		By: Eileen		</title>
		<link>https://wordsonpageblog.com/2009/10/working-like-pro.html#comment-3990</link>

		<dc:creator><![CDATA[Eileen]]></dc:creator>
		<pubDate>Thu, 29 Oct 2009 15:20:27 +0000</pubDate>
		<guid isPermaLink="false">http://loriwidmer.com/wordsonpage/index.php/2009/10/working-like-pro.html/#comment-3990</guid>

					<description><![CDATA[Did you write this post just for me? I am currently really steamed at a client, but to be fair, the problem at this point is mine, not his.  I have deliberately stayed away from   hasty email replies or phone calls the past couple of days so that I don&#039;t say anything I&#039;ll regret. When I&#039;m calmer, I&#039;ll be ready to handle the situation more professionally and move forward without anger.]]></description>
			<content:encoded><![CDATA[<p>Did you write this post just for me? I am currently really steamed at a client, but to be fair, the problem at this point is mine, not his.  I have deliberately stayed away from   hasty email replies or phone calls the past couple of days so that I don&#39;t say anything I&#39;ll regret. When I&#39;m calmer, I&#39;ll be ready to handle the situation more professionally and move forward without anger.</p>
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		<title>
		By: Wendy J.		</title>
		<link>https://wordsonpageblog.com/2009/10/working-like-pro.html#comment-3989</link>

		<dc:creator><![CDATA[Wendy J.]]></dc:creator>
		<pubDate>Thu, 29 Oct 2009 13:55:54 +0000</pubDate>
		<guid isPermaLink="false">http://loriwidmer.com/wordsonpage/index.php/2009/10/working-like-pro.html/#comment-3989</guid>

					<description><![CDATA[Unsent letter technique is very refreshing. Okay, I don&#039;t actually write a letter, but I do say my peace to the computer screen or the phone after the call has been disconnected, which is pretty much the same as the unsent letter. This way I can have plenty of emotion; they just don&#039;t know it.]]></description>
			<content:encoded><![CDATA[<p>Unsent letter technique is very refreshing. Okay, I don&#39;t actually write a letter, but I do say my peace to the computer screen or the phone after the call has been disconnected, which is pretty much the same as the unsent letter. This way I can have plenty of emotion; they just don&#39;t know it.</p>
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		<title>
		By: Lori		</title>
		<link>https://wordsonpageblog.com/2009/10/working-like-pro.html#comment-3988</link>

		<dc:creator><![CDATA[Lori]]></dc:creator>
		<pubDate>Thu, 29 Oct 2009 13:17:15 +0000</pubDate>
		<guid isPermaLink="false">http://loriwidmer.com/wordsonpage/index.php/2009/10/working-like-pro.html/#comment-3988</guid>

					<description><![CDATA[Great advice. It helps keep the emotion out of it.]]></description>
			<content:encoded><![CDATA[<p>Great advice. It helps keep the emotion out of it.</p>
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