Comments on: Critical Learning https://wordsonpageblog.com/2009/10/critical-learning.html a freelance writing resource. Tue, 20 Oct 2009 01:26:11 +0000 hourly 1 By: Amie https://wordsonpageblog.com/2009/10/critical-learning.html#comment-3861 Tue, 20 Oct 2009 01:26:11 +0000 http://loriwidmer.com/wordsonpage/index.php/2009/10/critical-learning.html/#comment-3861 The biggest lesson I've learned is from complaints in general–don't let them break you down. There's always going to be somebody who's not 100% satisfied. If you know you did your best, or if you do what's in your power to make the customer satisfied, then move on.

]]> By: Devon Ellington https://wordsonpageblog.com/2009/10/critical-learning.html#comment-3860 Mon, 19 Oct 2009 16:53:13 +0000 http://loriwidmer.com/wordsonpage/index.php/2009/10/critical-learning.html/#comment-3860 One of the most important things I've learned from being on both sides of the Complaint Table is to pick my battles. Some people are drama queens and they want to stir something up to fill whatever void they've currently got going. Some people want something for nothing. Some people have a genuine problem with something and are trying to get information across — when you listen and are receptive in a positive way — even if you still don't agree — you can at least create a conversation that moves both sides forward. It might be in different directions, but you're both moving forward.

You also have to learn when it's a better use of time and energy to walk away — whether you're the complainer or complainee. Sometimes neither side will budge.

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