Comments on: Free? Right.

By: Cheryl B

Cheryl B — Fri, 03 Jul 2009 16:06:04 +0000

Trouble is, Lori, my fax line is my only land line, so I'm thinking of ditching it altogether. I'm going to investigate what it would save to take that out of my "bundled" internet-cable-phone account and compare that to an Internet fax service. Maybe soon I'll be Tweeting a review of one that delivers what it promises!

By: Lori

Lori — Mon, 29 Jun 2009 12:16:11 +0000

Cheryl, here's what I do – I have a distinctive ring service from my phone company. They give me another number, not another line. When someone dials that number, the phone rings twice instead of once. I know not to pick it up. It costs a fraction of a separate line – I think $5 a month.

By: devonellington

devonellington — Sun, 28 Jun 2009 15:48:10 +0000

Also file a complaint with the local BBB in their area and the credit card company.

By: Cheryl B

Cheryl B — Sat, 27 Jun 2009 17:26:19 +0000

What a timely post! (Although I'm sorry it was because of your bad experience, Lori.)

My new laptop has no fax modem, so I'm considering using a web-based fax service and getting rid of my dedicated fax phone line. This certainly is a good warning against E-fax, just on principle. Anyone have a better recommendation? I'm considering fax.com and unityfax.com.

Thanks!

By: Lori

Lori — Fri, 26 Jun 2009 18:48:12 +0000

I'm going, Michelle! LOL

Wendy, that's what they don't get. If they stated their offer, they'd still get business. Why the cloak-and-dagger? Why the deceptive business practices? People obviously use their service and PAY for it. There's no reason to trick people into losing money. It leads to a very bad reputation, and blog posts alerting others to it. ;))

By: Wendy

Wendy — Thu, 25 Jun 2009 22:20:29 +0000

I signed up for their free trial about a year or so ago and had no trouble canceling it.

Also, within the past year; I've heard several people complain about them and their service. Makes me wonder if they got tired of people asking for their money back so they went to "hiding" their real offer instead.

By: Michelle Miles

Michelle Miles — Thu, 25 Jun 2009 21:13:00 +0000

YOU GO GIRL!

I will never use that company. Not that I ever have, but knowing this I will be sure to put them on my Never list.

By: Lori

Lori — Thu, 25 Jun 2009 21:02:15 +0000

I agree, Paula. The complaint has more teeth if you show fairness. Unfortunately, both people I came in contact with recited the same script – first, try convincing the client they signed up for the wrong thing. Second, keep repeating the nonrefundable charge. Third, go back to the client error argument. Rinse. Repeat.

By: Paula

Paula — Thu, 25 Jun 2009 20:55:50 +0000

When a situation is bad enough, or is dragged on too long, I will also send a complaint letter after it has been rectified. And as much as i will complain about poor customer service representatives, I will also single out those who took initiative to solve the problem. Part of an effective complaint is being fair.

By: Lori

Lori — Thu, 25 Jun 2009 19:58:14 +0000

Already done, Kirk. Like Kathy and Katharine, she had no troubles 6 months ago with them. Times sure change quickly!