Comments on: When Clients are Wrong

By: Kimberly Ben

Kimberly Ben — Tue, 04 Nov 2008 01:37:00 +0000

I agree with you, amanda nicole. I had a miscommunication with a client once like that and had to grit my teeth to keep from pointing out the miscommunication really started. I just smiled and made the changes he requested. Then I made sure to communicate by email on all projects from that point on. The lessons we learn…

By: Amanda Nicole

Amanda Nicole — Mon, 03 Nov 2008 16:56:00 +0000

Although I have to grit my teeth while doing so, I find taking the high road and avoiding finger pointing is the best policy. As long as you can say that you were professional through and through (and oftentimes the other person can’t say as much about themselves), you’ll come out triumphant in the end. You handled it gracefully!

By: Lori

Lori — Mon, 03 Nov 2008 13:31:00 +0000

Devon, I do the same. However, in this instance, the client interjected something he was certain I’d told him – it was another project he was working on that I wasn’t privy to, and he claimed I’d told him something specific to that project. It’s damn tough to convince them they’re wrong when you have no proof of a conversation that never existed. I know he’s mixed me up with someone else, so I stated my “huh?” as diplomatically as possible.

Angie, I’d go nowhere near the political arena lest my affiliation with other chocolate addicts becomes a point of contention… ;))

By: Devon Ellington

Devon Ellington — Mon, 03 Nov 2008 13:16:00 +0000

One of the reasons I don't do most work on the phone, but insist on everything via written word is just that.

When I do have a phone conversation, I send up an immediate email detailing the conversation, to make sure we're in agreement.

By: Angie Ledbetter

Angie Ledbetter — Mon, 03 Nov 2008 13:13:00 +0000

Kudos, savvy biz woman. You are a natural born politician. Running for office anytime soon? 🙂