Comments on: More Fun with Verizon’s Dick and Jane (and Doug and Vickie and….)

By: Anonymous

Anonymous — Mon, 29 Sep 2008 13:12:00 +0000

My heart goes out to all of you. I’ve had a 24 hour fiasco (no joke) 24 hours in one week on the phone with verizon when I moved to try to get my service hooked up after they messed up the original request. I’m actually on hold with them right now b/c they left a man hole exposed in my yard (where there are several toddlers and kids around) and I can’t get anyone to take this seriously. I’ve been disconnected from 5 calls already… I just hope no one gets hurt.

By: Lori

Lori — Tue, 16 Sep 2008 17:28:00 +0000

I love your style, Devon. Actually, I have the letter already drafted to the CEO. Frankly, if they brought in a business improvement consultant, they could easily fix their issues. Why do some companies ignore such areas of improvement? I’ll never understand it.

By: Devon Ellington

Devon Ellington — Tue, 16 Sep 2008 13:54:00 +0000

First of all, realize that Verizon does not give a sh--. You are only a customer, and easily replaced.

Second, transcribe your blog post into a letter to the CEO of Verizon, cc'ing the Attorney General of your home state and the state in which the Verizon executive office sits, and the BBB.

Add an invoice for your time.

That is the ONLY way you get results -- from the executive office. I have to do that at least once a year.

As soon as they see that the AG's office is copied, they respond. Without the AG cc, they do not. Because the AG's offices WILL get on their asses and make them fix it.

By: Eileen

Eileen — Tue, 16 Sep 2008 05:20:00 +0000

I. Hate. Verizon. Last year FiOS came to our neighborhood, and some slick talking salesman/contractor promised us all kinds of things that were outright lies. Of course, getting out of the contract, that cost nearly double what he said it would, was nigh impossible.

If you ever call Verizon and get caught in automated phone menus, just keep growling "Representative" or "Agent" at the prompt, and after two or three times it will give you a live operator.

By: Susan Johnston

Susan Johnston — Tue, 16 Sep 2008 00:19:00 +0000

Lori, here’s my Verizon horror story… One of the things that really sold me on getting a BlackBerry was the ability to tether my BlackBerry to my laptop and get internet in areas that wouldn’t have it otherwise (or places that charge you for it). The guy in the store made it sound super-easy, but he neglected to mention that it’s an extra $15 on top of what I pay for regular internet, data for my phone, and talk minutes. No thank you!

By: Avid Writer

Avid Writer — Mon, 15 Sep 2008 18:15:00 +0000

Bless your heart! You are having a real "fun" Monday, Huh? BTW, I used to have Verizon service. Never liked them – now I know why.>:(