Comments on: It’s Unlimited, With Certain Limits, Of Course

By: Irreverent Freelancer

Irreverent Freelancer — Wed, 03 Sep 2008 19:08:00 +0000

I have DSL through my phone company, so this doesn’t apply to me per se. However, all I can say is that when Comcast took over my former cable company about two years back, service and prices got shot to he!!. My phone company occasionally ticks me off (like when they recently decided to up my monthly fee to “cover the cost of increased use of their IT department”), but not to the degree I suspect Comcast would. Many days I’m connected to the Internet for 18 hours, and more often than I’d like, the majority of those hours are getting used.

By: Amanda Nicole

Amanda Nicole — Tue, 02 Sep 2008 16:26:00 +0000

Even though I’m saying this from a Canadian perspective, I’m with you, Devon. I’d like to start seeing the service part–and that doesn’t mean more telemarketing calls–of all the service providers we deal with on a daily basis.

By: Devon Ellington

Devon Ellington — Tue, 02 Sep 2008 12:31:00 +0000

What “service providers”? There’s no such thing anymore. Our current administration has set it up so that Big Business is allowed to profit from anyone below them by screwing them regularly without consequence.

By: Leigh

Leigh — Mon, 01 Sep 2008 23:52:00 +0000

I sort of understand the need for usage caps - why should you pay the same $50 per month to download 100 GB of data as someone who downloads 1 TB of data? However, I don't advocate baiting and switching or not letting customers know ahead of time that there is a cap.

I just signed up with Skype for their "unlimited calling plan" - they make it very clear that the unlimited means "fair use" and is capped at 10,000 minutes a month. I can live with that, and I trust Skype more as a company now that they made that clear up front.

writtenexpressions, I believe it was Sprint who fired the customers. It cost less to lose a customer than it did to provide customer service.

By: writtenexpressions

writtenexpressions — Mon, 01 Sep 2008 16:56:00 +0000

It never ceases to amaze me the lengths that some companies will go to in order to alienate their customers . . . this reminds me of the cell phone company (sadly, I don’t recall which–I just know it wasn’t mine) that “fired” customers who called customer service too frequently.