Super excited – I just published my book, Marketing 365, on Smashwords! It was a lot of work, but I think I’ve pulled together some useful advice and strategies for you. Think of them as tip-a-day advice that you can apply right away. To snag your copy, head over to Smashwords.
Also, please visit me over at Sharon Hurley Hall’s blog, Get Paid to Write Online, where I’m guest posting today.
What a waste of a day yesterday. It started with a dentist appointment, where I got good news. However, it went downhill after that. I came home knowing I had to fix two issues – an email problem and an antivirus problem. That’s where it all unraveled.
And that’s why I need a Things That Make My Head Explode post.
Clueless Internet providers. First, I called email support. My email service (through a client, not my own) had stopped working Wednesday. I wanted help getting it going again. Fine, but gee, she said, I can’t help you because our server is down. Really? You? An ISP? Down? She gave me a case ID and told me to call back. Their servers were the problem. A few hours later, it was all back. Devon, it’s your personal “favorite.” I see what you mean – they live up to that lousy reputation.
Oversell and pushy people. Avast Internet Security stopped working. Errors all over the place, so I got on the phone. This time, I had to call through a company called iYogi. I’m thinking it’s named that because it’s the antithesis of a zen experience. This one took at least an hour. First I talked to Naveen (everyone’s name gets written down), who walked me through what I thought was a ten-minute diagnosis. No, that was his sales pitch. See, Naveen took control of my desktop, ran a few scans, then showed me how many terrible, corrupt files I had on my computer and how desperately I needed his company to clean up my registry. Worse, he said it would cost $300 at Best Buy (his quote, though he doesn’t work there?) to get it all cleaned. Or… he could help me out by offering a cleaning for $399. Wow, and that’s $399 for three years of monthly jerking with my computer files remotely. Not only that, he was showing me these “critical” problems that were in my Temp folder. Really. How stupid do you think I am? Yet the hard sell continued. If you’ve never dealt with Indians selling you something, know that they’re extremely pushy and enjoy challenging your common sense. Luckily I know plenty of Indians, so my monotone “No thank you” was repeated until he went away.
Not trusting the customer. When Naveen was done with me, he passed me on to Ajay. Ajay was my “chat” buddy, and he proceeded to take over the desktop and actually fix what I’d called for. However, as I watched, I realized the only fix needed was to uninstall/reinstall the program. And why couldn’t I do that? Oh wait – because they didn’t tell me that’s what I needed until they were already controlling the desktop. Whatever. I had the furnace guy at the door and didn’t have time to watch, so he’s probably installed lord-knows-what on this. See, I don’t trust them, either.
National Geographic. What did they do wrong? They have a website devoted to green living (called Green Living). Guess who’s writing it for them? Our “best” friends at Demand Media. Time to boycott.
24-hour days. Not that they’re too long. They’re entirely too short. I’ve felt like I’m being yanked through a keyhole at 75 mph – and I’m wearing heavy boots. I could use about four more hours a day right now. If I weren’t organized, I’d be in a real state.
But hey, the dentist appointment went really well. So there’s that.
What’s making your head go boom?